Frequently Asked Questions

The discount code is usually located at the notification bar on top of the website. Also, if you are subscribed to our newsletter, you get access to special discount codes and updates.

If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. 

In the event that you receive a damaged item, please email as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. You will be able to exchange or get a full refund of the item purchased.

Please note, Fiore is not responsible for damages that occur after wearing or washing the item.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Click here to read more about our refund policy. 

We would absolutely hate if this ever happens, but in the event this mistake occurs (also apologizing in advance!), we will provide you with a return label and you will have the option of reshipment or a full refund. Shipments must be dropped off within seven days of the return label sent, once scanned, we will reship (if requested) through priority shipment. 

Returns or exchanges of handmade items, swimsuits, accessories, bodysuits, and intimate wear, are not accepted due to sanitary reasons. Items that are also on sale are final, and can not be exchanged or returned. Black Friday sale items are also final and can not be exchanged or returned.

Please ensure that your billing and shipping addresses are correct prior to completion of your order. In the event that the shipping address is incorrect, please contact thefiorebrand@gmail.com at least three hours after you have placed your order. 

Orders will be shipped out after they have been processed. Processing is usually 3 to 5 business days. Please read more about our shipping policy here. 

Most orders get sent back due to address issues. If your order happens to get sent back to the sender, it is because you were missing information in your address. If this happens, you have two options: (1) We can reship the item out once you pay a reshipment fee or (2) we can issue you store credit.

Please ensure to always double check your address before hitting submit.

Shop app allows you to track all of your orders! It's a lifesaver! But after your order ships from Fiore, you will receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.